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eBay appeasing scammers
It is a scam. It's not about $10 it's about the fact he tried to bully and steal and I went by the policy and rules and regardless of whether I or eBay refunds the purchase (I'm still not sure of what eBay will refund "on my behalf" means) he got away with it and will do it again to another seller. Everyone wants about the scammers on eBay being one of the biggest challenges.... If a human would look at the messages and just look at the photographs it is obviously not the same item! And then I have to jump through these hoops to report and block him. Deal with his negative feedback... Which, by the way was removed with the exception of the lower rating is my explanation message from eBay. So he's awarded, I'm forced to jump through hoops and look up policies and figure out how to deal with all these issues, have a lowered seller rating.... BECAUSE I REFUSED TO BE BULLIED OR CHEATED AS A PRINCIPAL DESPITE THE INCONVENIENCE AND DAMAGE TO MYSELF... And eBay approves and will " refund on my behalf."
The actual human representative I spoke with agreed it was not the same item and told me it would be noted and resolved in this "investigation." It's hardly an investigation if no person even looked at the messages or the pictures or the notes that were supposed to be taken by your representative or all the summaries/descriptions in so many characters I've had to send with every report and inquiry wasting my time trying to deal with this.... Because it's painfully obvious by the photos (literally a different shape glass the first time and then the second time when he actually took a picture of my glass it wasn't even chipped.... Oops, forgot that one! ) Or the rude messages.... Or the nasty feedback... This is ridiculous and I understand customer service but maybe you should consider bags and loyalty to your sellers as well because I hardly feel protected by your buyer protection policy and I'm fairly certain the 42% you take from my three stores and hundreds to thousands of dollars a month is more lucrative than a scammers contribution.
If it's not painfully obvious. I'm sickenly disappointed.
inceptions
Mentor2 years agoeBay has no way of knowing that the item you shipped is not the item the buyer received. Therefore eBay does what businesses have been doing for over a century and that is follow the policy. "The customer is always right (even if he isn't)." Because you refused to refund willingly, eBay is refunding on your behalf out of your account and awarded you with a defect on your account for not doing it yourself. If you had refunded willingly, the negative feedback rating would have been removed.
I'm sorry you feel like you are jumping through hoops. It takes a few seconds to block a buyer. It takes a few seconds to report a buyer. It takes a couple of minutes to appeal the case.
Block a buyer:
https://www.ebay.com/bmgt/buyerrequirements
Report a buyer:
Use the Report buyer link in the dropdown next to the order transaction or in the return case.
Appeal the decision on a case:
https://www.ebay.com/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369&st=3&pos=1&query=Appeal%20the%20outcome%20of%20a%20case%20as%20a%20seller&intent=appeal%20a%20case&lucenceai=lucenceai&docId=HELP1306