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eBay agents lied twice
I sold a watch on eBay on 12/21/2024. Well I called eBay on 12/24/2024 and the agent told me I'd get my funds on 12/26/2024 at 1056 Pacific time. After that day and time came and passed I called again and was told by another agent to wait till the end of business day and I will have it in my account. Well I waited and it never came. So I called again and got into an argument with the next agent and after putting me on hold they came back on and said that there system added another hold on my account. Keep in mind I've been selling on eBay for years but hasn't sold anything in a few months and forgot account logins so I made another account with all my information and had stuff posted for a couple of months when I sold my watch I sent it out right away and right after I dropped it off at post office I got to get back into my account and I couldn't and then I received an email saying my account is restricted and suspended. So I call eBay asking why they restricted my account right after I made a sale and they said it was fraud because I made a new account , I told the agent I made it because I forgot how to get into my old one she helped me and goty account unrestricted and told me my funds would be available that day. Yesterday I get on and go to help on customer service and at bottom click on check hold status it takes me to click on a picture of my watch then it pulls up a page that my payment is being processed and I'll have it in 24 hrs. Well it's been 36 hours and I still haven't received the funds in my account . I don't get why eBay can't manually release my funds cause the buyer has had the watch since 12/24/2024 and didn't report no bad business and even texted me saying he loved the watch. So there's no reason for eBay to be holding my money.
lady_madonna
Mentor1 year ago@jecho_16
According to Ebay:
New or infrequent sellers will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 30 days, although sometimes it may be longer
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816#section1
jecho_16
OP1 year agoThen why would two agents tell me that I'd get it on the 26th and why when I go to customer support and check hold status on my item it takes me to a page that it says it's being processed and it will be here in 24 hrs