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EBAY Account Loop preventing me from contacting seller on lost item
I purchased something as a guest
The order has not arrived
Ebay wont allow me to message a seller without logging in.
When i log in, my purchase isnt shown in my purchase details (in spite of the use of the same email)
EBAY bans me from sending messages to seller with details of my purchase unless logged in.
The loop goes around and around.
Please help!
8 comments
eburtonlab
Mentor1 week ago@jes-373213
Guest orders are not connected to your eBay account; for help with a guest order you must first sign out of your existing eBay account and then use the "order details" link in the email that you received from eBay regarding the guest order, or else right click on the link and choose to open the link in a private or incognito browser window.
jes-373213
OP1 week agoIt won’t allow me to contact the seller without logging in.
eburtonlab
Mentor1 week ago · EditedYou will be prompted to sign in if you are signed in to an account that does not contain the order you are trying to reference. Try signing out of your current account before using the link or else open the link in a private or incognito browser window.
If that is not working, then contact eBay directly for help with that order.
jes-373213
OP1 week agoThanks - i was signed out of all accounts from both my phone and from my work laptop. I would love to contact EBay. Can you provide the link.
eburtonlab
Mentor1 week ago@jes-373213
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment. You may need to sign in to contact eBay, but you should be able to ask about guest purchases even if you are signed in.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/
jes-373213
OP1 week agoI appreciate it!!!
I’m not sure they have that in Australia but I will try
disneyshopper
Mentor1 week agoPurchases made as a guest are separate from purchases made as a registered member. You will need to sign in with the email address you used as a guest along with the PASSCODE that ebay sent to you in an email. Then you can file a Returns Request, or an Item Not Received case.
jes-373213
OP1 week agoThanks but there is no passcode provided in any emails. We CTRL F the email confirming purchase.