Locked
Discussions in this board are limited to the original poster and Community Mentors
Ebay
eBay asked that I send back item for my refund but I never received item
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
eBay asked that I send back item for my refund but I never received item
eburtonlab
Mentor2 years agoIt sounds like you may have started the wrong kind of case. Did the seller provide tracking? What did that tracking show? When was the last estimated delivery date shown in your Purchase History?
Unfortunately, once you start a "return for refund" case, you generally cannot simply close it and start an "item not received" case with eBay instead. You may be able to contact eBay customer service and tell the rep that you opened the wrong sort of case, and ask if you can convert that to the correct type of case.
If that does not work, you may still be able to file an item not received case with your payment method, though. PayPal and most credit cards offer some protection for up to six months.