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e-Bay's computer and telephone automation regarding a web page item #, does not work for a week.
None of the web page icon-links work correctly for an item number. Telephone Customer Service persons cannot resolve. Telephone automation and help "chat" cannot comprehend that I need a Customer Service PERSON to complete an order. Neither can comprehend that I need to hear from Corporate Headquarters by Telephone. Telephone numbers on the world wide web for e-Bay Corporate Headquarters, when called are automation and do not handle customer service. Only other phone number is investor relations, left a message with them. Problem still unresolved. One week to process a simple order and still not resolved. e-Bay says they have my complete identity and payment information in that same computer, that my order information is in their computer and the seller's information is in the their computer, but e-Bay states that they cannot complete processing the order nor themselves communicate to the seller by e-bay website, or in any other manner. e-Bay will not give me the seller's contact information, nor will they give the seller my contact information. No manner available to inform the seller that the e-Bay system and procedures are not functioning for that item number web page or other automation or by e-Bay employee is working. Contact Seller feature does not work. E-bay customer service states that they need a verification by e-bay computer, but state that they cannot process that verification themselves. "Verification" icon-link on e-Bay website on that web page for that item is not functioning - it loops back - with no progress towards completing. The following e-Bay icon-links do not work: Buy Now, Basket, Verification, Heading for Verification sometimes does not appear, e-Bay Code, Contact Seller, Sent Confirmation, Customer
Service Page, Help & Contact, Order I.D. Confirmation "No order Confirmation Detail", History, Your Feedback, "Your Payment did not go through". Doesn't send Verification codes each time, and when it does the verification codes do not work. 7 different phone numbers to e-Bay, including Corporate Headquarters, only refer back to web-site or "chat" automation that can not comprehend a one sentence communication. Can no longer get a Customer Service person on the Telephone line, only automation that cannot comprehend that I need a Customer Service person. If e-Bay will not complete the order process through their computer, while they state they have all the information in their computer, they obviously should be going to a back-up method of communication such as telephone &/or U.S. Mail. E-Bay will not do this, and E-Bay will not disclose any information that would allow the buyer to do this. I have requested E-Bay to notify the seller that the items web page is not working and that I want to purchase the product, but Customer Service will not do this. It has been about a week of continuous attempts. E-bay referred to "Howly" to handle the problem. They cannot help. Said they will send an e-mail.
eburtonlab
Mentor2 years ago@kathpet_9044
Try another browser to rule out a browser issue if links are not working. Preferably the latest version of a popular browser with no add-ons installed and using default settings.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid