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E-BAY Response?!
Summary: lenniebaseball purchased a facial hair remover from eBay that was supposed to include a light, but it did not function as promised. Despite contacting eBay and the seller, they were given unsatisfactory responses. lisa5768 advised opening a 'not as described' case to potentially get a refund, providing detailed instructions on how to proceed with eBay's return policies.
I bought a facial hair remover that promised it also had light in it so you can see your face as you are using it. It was delivered....and there is no light that works at all..The facial remover does work with a battery, but there is no light as promised. I advised e-bay..and they said that since the description was delivered by A-1 or the seller, they did not see that there was any problem.
This is a crappy response, and I do have this problem with e-bay lately which I never had for all the prior years I have used them. I did advise the seller on this, and they gave me instructions on the battery, etc. I did everything I was supposed to do and there is no light and someone should make good on it.
Ina Goldberg
lisa5768
Mentor1 week ago@lenniebaseball
If the description and or pictures say that a light is included (or part of the machine) and the one you receive does not have that feature then you can open a not as described case to get your money back. You have 30 days from the delivery date to open the case.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
Go to your purchase history and in the drop down menu for the item select return this item, Select Received wrong item or Doesn't match description or photos for the return reason.
The seller will need to provide a return shipping label if they want the item back. Do not close the return, no matter what the seller tells you, until you are satisfied. The seller does not need you to close it to send a replacement or do a refund. If you close it you will not be able to reopen it. Make sure to monitor any deadlines so you don't miss them.
lenniebaseball
OP1 week agoThanks for the info. The seller has agreed to credit the payment back to my credit card...no return of item necessary.