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Duplicate order issue on eBay mobile
I placed an order the other day and just happened to notice a duplicate charge on my online banking. Lo and behold, I looked at my purchase history and sure enough, somehow eBay duplicated my order placed using the mobile app.
The seller has a 30 day return policy, which is great, but I don’t feel like I should have to pay the return shipping since the issue was not my fault. It’s not the seller's fault either. The appropriate solution would be if eBay covered the return shipping.
The chatbot is not capable of helping with this issue. Any suggestions on getting through to a live human that will properly resolve this?
Thank you!
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