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Dual accounts causing me problems
I made a purchase here on eBay using my email address. I didn’t fully log in. I searched and found the product on google. I made the purchase through my phone. eBay sent me emails confirming the purchase and the item arrived with. It needs to be returned. When I went to try to return it, eBay is unable to find the transaction even though they sent me emails confirming the purchase and shipment. When I applied for a refund eBay sent me an email with instructions. But everything is stuck there because the order no longer exists. eBay claims that it must have been ordered using a different account. How could that be? I used one email address. What other account could they be talking about? This is time sensitive because I have a limited time to return the item. I just need a human being to tell me how to find the label to return this thing. Thanks.
eburtonlab
Mentor9 months ago@k_biz
If you purchased as a guest without signing in, then the transaction is not connected to your eBay account. For help with a guest transaction, first sign out of your current eBay account, then use the "order details" link in the email you received from eBay. If you are signed in to an account, the link will not work.
eastlaneave
Mentor9 months ago@k_biz
If you bought the item as a guest (not logged in)
LOG OUT OF YOUR eBay Account first, then try to access the return details.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
If you haven't started the return case
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
LOG OUT OF YOUR eBay Account first, then
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can follow the process on the above page to talk to the seller.
You can also open a return request (to get a return label)
1) Select View order details in your order confirmation email.
2) Select Return item.
3) Select your reason for the return and select Next.
4) You can add a message to the seller and also upload up to 10 photos showing the item's condition.
Select Confirm return.