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Double payment by buyer
The buyer said he paid twice
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The buyer said he paid twice
woodland_gnome
·2 years agoUnless there are two transactions showing in your Seller Hub, that usually means the buyer is seeing a pre-authorization transaction (which will show as "Pending" on his/her bank/credit card website) that occurred prior to the actual payment. The former will drop off in a day or so without any money actually being removed from his/her account (other than the money for the real, later, transaction). Send him/her here with more specifics if s/he isn't satisfied with that explanation coming from you.