Double charged shipping

Question

Hi,

First time seller here. I recently sold an item, and printed out a shipping label- but it had my incorrect address on it. So I cancelled this label, and printed a new one with the correct address. However, I have not been refunded for the cost of the first incorrect label. How do I contact ebay to do so? I am struggling to navigate customer service options.

house*of*paws · Answer

Hi @andycooper5

As long as you cancelled/voided the unused label within 28 days of purchasing it ... you'll be fine. It takes USPS 2-4 weeks to send a refund, as they want to be sure that the label hasn't been used. eBay doesn't handle the refund.

fashionsandbeauty4u · Answer

@andycooper5 There is no need to contact eBay. Once you cancel an unused shipping label, you should see the refund in approximately 21 days. I have never received a refund sooner than that.