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Double Charge for Label
I had trouble printing a shipping label, so went in and downloadedt it a second time. I was charged twice for the label, having two identical shipping charges from eBay. I just want to send an email to them to get repaid. I cannot find a link to email them a message anywhere. Can anyone help me with this issue? Thank you!
3 comments
inceptions
Mentor2 years agoHi @dmess53
There is no charge to reprint a label. What it sounds like you did was purchase two labels. You can void the one you didn't use to get a refund.
You can void a label within 5 days of purchase here:
https://www.ebay.com/ship/lmng/labels-history/my-ebay
It will take about 14-21 days for the refund to come through.
More information here:
https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157&st=3&pos=1&query=Printing%20and%20voiding%20shipping%20labels&intent=void%20a%20lable&lucenceai=lucenceai#section3
dmess53
OP2 years agoThanks for helping me navigate the system! I was able to void the second label!
inceptions
Mentor2 years agoYou're very welcome!