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Don't leave it too long to ask us to step in and help. We'll automatically close a return request if
Don't leave it too long to ask us to step in and help. We'll automatically close a return request if there's been no activity.
Ebays policies are vague, what does “too long†mean? 1 day, 1 minutes, 7 days???
This is why buyers take advantage of Bays return policies, another timeline/deadline that is bot defined.
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eburtonlab
Mentor1 year agoSee here:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701
"If you don't see the option to ask us to step in, your order might not be eligible yet. We can step in if it's been more than 3 business days since you requested a return or reported an item hasn't arrived.
You don't need to ask us to step in as soon as the order is eligible though. If you and the seller are still talking, you can give them a bit longer to sort things out.
We'll automatically close a request if there's been no activity for 21 business days, so don't wait too long.
You can also ask us to help if tracking shows that a return was delivered to the seller more than 2 business days ago and you haven't received a refund."