Did you notice the Money Back Guarantee in the listing?
Go to your purchase history and click return item and select, the item doesn't match the description as the reason. The seller will have 3 days to accept the return and pay return shipping or refund without returning. If they don't, return to the case on day 4 and ask Ebay to step in.
The first thing you do is contact the seller. Include photos of the damaged item, the shipping label, the outer box, the inner packaging. The seller should refund you and tell you to keep everything to the side incase the carrier wants to inspect it all. Then the seller needs to file an insurance claim with the carrier and upload all of the photos you sent.
kensgiftshop
·3 years agoDid you notice the Money Back Guarantee in the listing?
Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.
hdaryl09
OP3 years agoI try that, he told me get in touched with postal office dept. I'm the buyer not the seller It was damaged delivered.
disneyshopper
Mentor3 years agoThe first thing you do is contact the seller. Include photos of the damaged item, the shipping label, the outer box, the inner packaging. The seller should refund you and tell you to keep everything to the side incase the carrier wants to inspect it all. Then the seller needs to file an insurance claim with the carrier and upload all of the photos you sent.