Does Ebay have actual customer service or is all a useless AI wall?

Question

How do I speak with an ebay agent?

eburtonlab · Accepted Answer

@quicksteps03cx

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://www.instagram.com/ebay/

mudshark61369 · Answer

@quicksteps03cx ,

Post about your issue here. We have spent years helping people with their issues.

Even if you do get to an ebay rep, using the Call/Chat options, they are not ebay employees but work for a hired 3rd Party. They give out info from a playbook that does not have al issues covered in it, and if they can't figure out what you want, they may give wrong info or cut the connection.