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Does eBay has scammers? Can’t we trust eBay’s security anymore?
Summary: jujul-2384 shared their experience of purchasing a guitar on eBay, which did not arrive despite a payment of over $370. After waiting beyond the estimated delivery time, they found the process of addressing the issue complicated due to using a guest account. Efforts to resolve the matter through eBay's AI chat were unsuccessful, and they expressed a desire for better customer service options. They are seeking advice or solutions from others to either receive the guitar or get a refund.
I bought a guitar on eBay and it didn’t arrive. I paid over $370 and waited for months. The estimated delivery time was about 1-2 months. I waited and it didn’t came. I waited more because I thought maybe they’re just late (Because I trusted eBay and I didn’t believe scammings will happen on eBay. I thought eBay’s security is safe and strong). I bought it with the guest account so tracking it, finding the item and stuff were also really really complicated and frustrating. If I can’t have my guitar at least I want the money back. I tried to report it, try to fix the issue through AI chat and others but none of them worked. I wish they have customer services with real agents where I can talk and explain everything through chat or phone, or through mails. If any of you know the solution please let me know and help me out. Thank you.
rfmtm
Mentor2 weeks agoYou waited way too long for ebay to help you. Best you can do now is file for a refund through the payment processor. Do it now before that time limit expires.