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Does eBay Care about What's Wrong?
I get the impression that eBay is trying very hard to get the reputation, of, say, a used car dealer. There is no way to send feedback. All you can do is discuss what's wrong with other unhappy users.
[I stopped using eBay after I bought a small appliance belt. It wasn't the correct part. I described what was wrong with it, but checked "wrong size", not realizing that eBay interprets that as meaning that I ORDERED the wrong size, which was not the case. They charged me for return shipping. I complained, and they essentially said, "Tough **bleep**." I deleted all of my item watches and would only use eBay now if somebody is selling the only instance of an item left on earth and I desperately need it.]
Today, a web search found an item that has already sold on eBay. I was curious to know about it. The most obvious attribute of such a sale is: when did it occur. Of course, eBay does not display that information. [The description does include, under shipping information, a month and a day. I assume that eBay's defective software has translated "takes one week" into what one week from today would be - which is totally meaningless.] So, their closed-auction displays are totally useless. I tried to write a suggestion (not that I would expect eBay to actually take a suggestion), and was taken through a maze of web pages that implied that I could, but I ended up here.
eburtonlab
Mentor3 years agoToday, a web search found an item that has already sold on eBay. I was curious to know about it. The most obvious attribute of such a sale is: when did it occur. Of course, eBay does not display that information.
If you search for a sold item on eBay, eBay will display items that have sold and ended in the last ninety days. After ninety days, sold items that have ended are deleted from the site.
What data is shown in search may depend on your search customization settings, but here is what I see when searching for sold listings on eBay:
If you perform a non-eBay internet search and find a listing that sold longer than ninety days ago, the listing will no longer appear on eBay, and so the date of sale may not be displayed by the search engine.
Many eBay pages have a link to provide feedback to page developers about problems with the page or features. You may have seen some of these links in the lower right of an eBay page such as a search result page:
Or at the top right of many My eBay pages:
Those links often lead to a survey page where you can provide feedback about the page or problems you are having.
camillila
OP3 years agoRule #26 of the web is that web pages have no context. [Web sites can use cookies, POST data, or query arguments to send context information with every request for a page. Most lazy programmers use cookies these days. For years, Amazon didn't require cookies to work; they passed context information in the query arguments. -But, as the web site became more complex, they were approaching the length limit for an URL, so they switched to cookies.] So, assuming that a user came to any page from a certain previous page is bad programming. [Plus, forcing the user to memorize everything on one page before going to the next is bad programming. A user should not have to use Post-It notes or take screen shots of every page s/he visits.] The page with the details of an ended auction should show the relevant date(s). And, a user should not have to know that, at some point in time, eBay deletes closed auctions. [Does eBay promise that they'll never change that? Is each user required to see if they changed it every time he searches for something?] Do people even read the changes to terms that they send notices of regularly?
In another thread, a seller complained about some of the ways eBay operates (not too different from mine w.r.t. arbitrary rules and punishing users for not knowing every one). He (or she) ended by saying that eBay favors buyers over sellers. Whether they favor one group over the other is not the relevant issue. It's that eBay has rules and punishes people who don't know them, which allows more knowledgeable users to take advantage of others.]
lady_madonna
Mentor3 years ago@camillila
Ebay has an excellent Money Back Guarantee for buyers, which works really well. If you chose "doesn't fit" as a reason for a return, that is not covered by the MBG, and that is why you had to pay return shipping costs.
Information regarding items sold in the past 90 days can be found if you do a search for the item, choose the "sold" option under "See only". The listing page should indicate the date the item was sold. (unless it was a multi-quantity listing)
camillila
OP3 years agoBusinesses that care about their customers make it clear everywhere what the consequences of an action are. Each user should not have to be an expert in eBay's rules to use it. And, a business that wants happy customers has CS reps. who can correct mistakes. -Amazon does it all the time. eBay refuses.