DOES EBAY ALWAYS SIDE WITH THE BUYER ??

Question

I sold a box of coins and the buyer claimed it got damaged in transit. The post office said it didn't . However ebay allowed them to return nothing and now they want me to reimburse their payment. How can this be right??? I have been selling for about 20 years without an issue yet somehow ebay sided with the buyer. The post office agreed with me yet ebay agreed with the buyer. I can't say here what I really think of the entire situation.

comics-scifi-collectibles · Answer

@railroader80 Short answer yes, 99.99% of the time unless the buyer has been reported before for return abuse. Be sure to report the buyer. Sellers that offer FREE RETURNS have seller protection and can reduce the refund amount by 50%, not great but better than a full refund.

Here's how the eBay MBG works>

If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.

The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.

If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.

If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:

https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&query=Report%20an%20issue%20with%20a%20buyer&intent=report%20&context=9056_SELLER

Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.

Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER