Does anybody know how to contact ebay customer service! I just keep going in circles

Question

I have a seller that won't send the return label, it's been thirteen days and whenever I try to contact customer service the directions just send me in circles. When AI asks what item they just send me back to return process and when I get to the part it asks for files I have no idea what they want which prevents me from continuing with the return process. They sent me a reply ten days ago acknowledging the item is defective but I haven't heard from them since and won't return my request. They u...

eburtonlab · Answer

@detchen23

If the item is "not as described" you need to start a "not as described" return within thirty days of receiving it. You will have to provide a picture of the item and a couple of sentences of text about the issue.

If the seller does not refund you or provide a return shipping label you should be able to ask eBay to step in after three business days. The process is automated; if the seller does not cooperate at any point, ask eBay to step in after three business days but before twenty-one business days has passed.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041

Past thirty days, you may still have some recourse through your payment method; contact your card issuer for details.