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DOA
If a buyer does not accept returns and your item is doa, does eBay return your money?
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Discussions in this board are limited to the original poster and Community Mentors
If a buyer does not accept returns and your item is doa, does eBay return your money?
woodland_gnome
·2 years agoIt depends whether the item as described (check the "condition" item specific and the definition of that selection for that category) is of a working item (e.g. "For parts or not working" is not unless the seller says in the general description that it works).
If it is not as described then eBay's Money Back Guarantee trumps the seller's "Return Policy".
disneyshopper
Mentor2 years agoThe easiest way is to go to your Purchase history, locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on MORE to see that option. The seller will need to provide a prepaid shipping label for its return. You print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click Ask ebay to step in, to force the refund.
ebay's Money Back Guarantee expires 30 days after receipt of the item.
me08816
OP2 years agoThank you very much for you time and answer.