I have 2 ebay accounts.
I bought ebay gift cards with Capital One Shopping rewards. I have given all the proof ebay should need to confirm this with Capital One Shopping. Ebay refuses to contact Capital One Shopping.
I added 2 ebay gift cards to an order. When I tried to add a third, not able to do so. Later in the day when I tried to add the third gift card the first 2 disappeared from the transaction. The gift cards then say no value. Does ebay care? No My advice is to never buy ebay gift cards for others. My advice is to never use a credit card to buy gift cards from ebay.
Hello
We have received the documents you supplied regarding the eBay gift cards you purchased and apologize for the frustration the situation has caused. We are trying to get this resolved as quickly as possible. We are unable to link or unfreeze the gift cards previously provided as they are are currently linked to a different account. We are unable to accept documentation on behalf of another account. As a security feature, we are only able to link cards to the accounts submitting documentation. Per our term and conditions, they are non-transferable as the gift cards have already been linked.
We were also unable to accept the previous documentation provided as we are not able to open files submitted as email attachments. Please provide any further documentation using the following link and ensure you are logged into the account that the gift cards are attached to:
Please refer to our Terms and Conditions for any questions you may have.
As this concludes our investigation, we will be unable to respond to further requests regarding these gift cards.
Regards,
eBay
[THREAD ID: 1-6F8MX6SC]
From: undefined <
Sent: 2026-03-03T20:24:46.122Z
To: undefined <eBay Customer Service >
CC:
Subject: Re: eBay Gift Card Investigation SR# 1-503320207507
I NEVER COMPLETED A TRANSACTION.
THE GIFT CARDS COME FROM CAPITAL ONE SHOPPING.
THE GIFT CARDS COME FROM CAPITAL ONE SHOPPING AND NOT EBAY. I AM NOT ABLE TO DO WHAT YOU HAVE ASKED BECAUSE THEY DO NOT COME FROM EBAY.
I BOUGHT THEM WITH CAPITAL ONE SHOPPING REWARDS. I WOULD LIKE TO DEAL WITH A PERSON HIGHER UP IN THE COMPANY THAN YOU WHO UNDERSTANDS THAT THE
GIFT CARDS WERE BOUGHT WITH CAPITAL ONE SHOPPING REWARDS WHICH MEANS I AM NOT ABLE TO DO WHAT YOU HAVE ASKED.
IF YOU CARED AT ALL ABOUT YOUR CUSTOMERS, YOU WOULD WANT TO KNOW WHY THE GIFT CARDS DISAPPEARED FROM THE TRANSACTION.
IF YOU CARE AT ALL ABOUT YOUR CUSTOMERS, YOU WOULD MAKE SURE MONEY FROM GIFT CARDS WOULD ONLY BE TAKEN AFTER TRANSACTION HAS BEEN COMPLETED.
IF YOU TYPED IN THE GIFT CARD INFO I GAVE YOU, YOU WOULD SEE THEY HAVE NO VALUE.
I TRIED BUYING A SAMSUNG CELL PHONE ON ONE OF MY ACCOUNTS.
I WAS ABLE TO GET 2 ADDED TO THE WEBSITE.
WHEN I TRIED ADDING THE THIRD, I WAS NOT ABLE TO DO SO.
WHEN I TRIED TO ADD THE THIRD LATER IN THE DAY, THE 2 GIFT CARDS THAT HAD BEEN CONNECTED TO THE SALE WITH A COMBINED VALUE OF $400 DISAPPEARED.
I THEN TRIED EACH OF THE GIFT CARDS AND THEY SAID NO VALUE.
EBAY HAS TECHNICAL PROBLEMS IT SHOULD BE WILLING TO FIX.
EBAY CAUSED THE SITUATION BY TAKING MONEY PERMANENTLY OFF THE GIFT CARDS WHEN A TRANSACTION HAS NOT BEEN COMPLETED. THAT IS THEFT AND FRAUD.
TIME WILL TELL IF LAW ENFORCEMENT GETS INVOLVED.
I EXPECT FEWER PEOPLE WILL WANT TO BUY GIFT CARDS FROM EBAY WITH CREDIT CARDS WHEN IT REALIZES THAT EBAY REFUSES TO FIX ITS TECHNICAL DIFFICULTIES AND
CHOOSES TO STEAL FROM PEOPLE.
YOU COULD EASILY OBTAIN ALL THE INFO YOU NEED FROM CAPITAL ONE SHOPPING BUT REFUSE BECAUSE YOU ARE A CRIMINAL ORGANIZATION.
VERIFY FOLLOWING WITH CAPITAL ONE SHOPPING IF YOU CARE AT ALL ABOUT CUSTOMER SERVICE. It is better THAN PICTURES.
After this, I provided info from Capital One Shopping showing I purchased the gift cards with the rewards. I showed the gift cards they linked to with redemption codes.