Do I have to issue a refund if I have stated "no refunds" to a buyer who is being dishonest?

Question

Vintage doll buyer saying hair color not as described. Saying bald spot, but I showed close up pics of them. She stated she tried styling her so I am thinking she pulled more hair out now. Three days after delivery. Do I have to refund anyway because of the money back guarantee?

evry1nositswindy · Answer

One of the biggest seller misconceptions is that no returns = no refunds. That is not the case. It just means you don't want the item back. You would still have to refund in an item not as described case.

eburtonlab · Answer

@kwil9629

If the buyer files a "not as described" return, that overrides your personal "no return" policy. Provide a prepaid return label and refund upon return.

There is no such thing as "no refunds" on eBay. Returns may be optional, but refunds are not.