Do I have to issue a refund?

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I shipped the item to the buyer. USPS tracking says it was "delivered to individual" on Dec. 19. Buyer says they have looked all over and it hasn't turned up. Do I issue a refund? This keeps happening to me and I am getting pretty frustrated at this point. Insight appreciated.

Thanks!

mmcc6021

293 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

lady_madonna

Mentor2 years ago

*Volunteer Ebay Mentor*1039 View listings

@mmcc6021

If the buyer files a Refund Request due to Item Not Received, you respond to the request with the tracking information that proves the item was delivered to the buyer's shipping address.