Do I contact USPS directly when an item is broken by USPS. I already refunded money to the buyer

Question

Just trying to figure out do I turn in a request to USPS for refund on a broken item.

comics-scifi-collectibles · Answer

@wallacebrooks

Contact your buyer and ask for pictures of the item, the packing material and the box. Ask the buyer to hold on to all items as the postal carrier may wish to see everything before they decide your insurance claim.

USPS is now REQUIRING buyers to bring the items to a local post office before they will pay on a claim.

Insurance claims are not paid for damage in shipping if the seller didn't package the item well enough.

Then you refund the buyer as soon as you have your pictures. The buyer doesn't wait for the insurance payout if any.

Insurance is for the SELLER the buyer is covered by the eBay Money Back Guarantee. The seller files the insurance claim.

eBay shipping labels come with $100 insurance except for media mail.

Here's how to file insurance claims with each postal carrier or insurance provider>

https://www.ebay.com/help/selling/shipping-items/shipping-insurance?id=4643&st=