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Dissatisfied Customer from 3 years ago - wants refund
Customer emailed that she is unhappy with purchase. She has only worn the bracelet a couple of times. Said magnetic clasp broke, jeweler can not fix it. Jeweler says it is not worth what she paid. The purchase was from Aug. of 2021. She wants a refund.
I am unable to make contact with eBay for help so here I am asking you for recommendations on how to handle this customer. I emailed her back saying that I am sorry she feels this way. However the sale was from 2+ years ago and it was an as is sale.
2 comments
golfingaddict
Mentor2 years agoThere is really nothing you can do after 3 years. She has no recourse.
This transaction is well past the time to make claims of value/condition.
If you wanted to refund it would not even be available through eBay. I would just tell her that returns and refunds are not available after 3 years.
vintageandestatejewelryfindsforyou
OP2 years agoThank you for your input! I finally got a hold of someone from eBay. They basically told me the same thing and have noted my account. I emailed the customer to let her know I had been in contact with eBay and that she needs to go through the customer help service.