Disputing Return Request

Question

Hi, a buyer is requesting a refund for an item I sent them. They provided pictures of an item that wasnâ€™t mine. In addition, my item hasnâ€™t yet been received by them according to usps tracking.

Is there anything I can do to refuse refund? Any help is greatly appreciated.

inceptions · Answer

Hi @aaarroonnn

The buyer may be a scammer or may have made a mistake. I would message them something like this...

Hi,

I think you must have contacted the wrong seller. Your photo is not of the item I shipped to you, and according to USPS, you haven't received your package yet. Check your Purchase History again to find the correct seller for the item you want to return.

Kind regards,