Locked
Discussions in this board are limited to the original poster and Community Mentors
Disputing a Buyer Claim
I have a question about disputing buyers claim saying they never received an item when I did ship it and it was received. How can I dispute this claim?
heasnod_92
Posted Aug 15, 2026 at 4:39 PM · Edited Aug 15, 2026 at 4:39 PM·Last reply 3 weeks ago
3 comments
ten_o_nine
MentorAug 15, 2026 at 4:45 PMUpload the tracking number to the dispute.
heasnod_92
OP3 weeks agoIt went past the three days to respond. They claiming nothing was in the package and the card was in a piece of cardboard to secure it. She only showed empty mailer not that piece. Now I’m appealing but how to prove it was mailed in there?
ten_o_nine
Mentor3 weeks agoYou can't prove that. No one knows what you sent and what the buyer received except you and the buyer, eBay almost always decides for the buyer to eliminate credit card chargeback and to keep buyers on the platform. For sellers, it's part of the price of doing business. That's the way it goes.