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Dispute with auction price has led to being restricted on some auctions
I bid on two separate items over six months ago. Neither of my bids went over $46.00, but when I receive my first "win" notice, the amount was $495.00. I immediately contacted the seller to dispute the amount, told him that my final bid on the first item was $43.99 and that I would not pay $495.00. He did not respond. I also won the second item for $32.00, but when I went to pay for it, I discovered it was the same seller and that it had been added to the first invoice. I emailed the seller again, asked him if he could put that on a separate invoice so that I could pay for that item, because I was disputing the price of the first item and would not pay for that item. He didn't respond to this email either. I received a third payment request and emailed him again, asking if he could remove the second item and give it it's own invoice so I could pay for that item and for him to go back and look at my bid amounts, because he will see that I did not bid $495.00. Next thing I know, he canceled my whole invoice, showed that I did not pay for the two items, and now I am restricted from bidding on certain sites because it shows I have two unpaid items. There is no chance he misread my bid price, because I am very careful before I hit the bid button. I feel it's unfair that a seller can charge an amount I didn't bid, then turn around and get me banned, even though I attempted 3 times to rectify the problem with no response. It is also unfair I was notified it was going to affect me, so that I could have given an explanation of WHY the one invoice wasn't paid. That auction doesn't even show up in my bid profile any longer, I have bid on over 45 other auctions, and paid for all of them and would like my bidding privileges back
woodland_gnome
·2 years agoThe seller didn't "change" anything. A typo (which this most certainly was--probably for 4399.00) used to be a ground to fail to pay under the User Agreement but that language was removed years ago. It is not listed in the current grounds for appealing what is now called an "Unpaid Cancellation Record." https://www.ebay.com/help/buying/resolving-issues-sellers/appealing-unpaid-cancellation-record?id=4357 I also doubt they would let you appeal it over 6 months after the fact, though no deadline is set in that page, so give it a try.
Whether the 2 strikes (old term that is a lot better than the new one) affect you depends on the seller you are trying to buy from. Some don't enable that Buyer Requirement (block) at all. Some enable it but at more lenient parameters than the strictest level of blocking anyone with 2 in the past 12 months (some leave it at the defaults which are the lowest number for each parameter--2 strikes in the past 1 month--some long-time sellers haven't updated it from the old maximum timeframe of 6 months, and some for whatever reason choose to give more than second chances--the choices go up to 100 strikes in the lookback period).
So for the strictest level you will no longer be blocked by any seller (for that reason anyway) 12 months (and 1 day) after your second to last strike was issued (I know eBay no longer uses that term but it's a lot easier to type and comprehend than what the PR types decided eBay would call it). For those who don't have it set you can buy right now (assuming no other issues, such as running into your buying limits or another Buyer Requirement by that seller). For any other combination of x strikes in y months they will not apply to you when your xth to last strike is older than y months.