Locked
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Dispute Over Locked Barcode Scanner – Seller Refusing Refund
I need the community to help me with this issue with the seller where can I report and issue a claim agains the sellet.
I want to write a formal dispute a transaction with an eBay seller regarding an item that does not function as described. I purchased **four Zebra TC56CJ barcode scanners and one of the scanners is locked by Amazon, and therefore unusable. I immediately contacted the seller, providing them with multiple opportunities to resolve the issue.
Despite my willingness to return the item, the seller has refused to accept a refund and has falsely claimed that the scanner I received was not sold by them. They requested photographs of the item which I provided, yet they continue to deny responsibility. Additionally, they cited concerns about taxes and tariffs as a reason not to accept the return.
I am requesting eBay's intervention under the **Money Back Guarantee** policy to resolve this matter. I have all relevant communication and photographic evidence demonstrating the issue, which I am happy to provide upon request.
Please advise on the next steps so I can proceed with this claim. I appreciate your time and assistance in ensuring a fair resolution.
Can some one help me to reach out to ebay.
lady_madonna
Mentor1 year ago@midbirdtechnologies