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Dispute closed in my favor to receive full refund - both halves stuck on 'Pending"
Too Long; Didn't Read
I had a seller falsely dispute a defective item I returned that I had already been issued a $65 refund for, just two days after receiving the item - seller intentionally chose not to disclose the defect (one that is common with the item I purchased, the seller intentionally neglected to disclose this to ensure a buyer would avoid other units listed at a much lower price, but fairly and truthfully disclosing the lack of a certain function) which resulted in him almost immediately issuing me a $65 refund for the defect - about 5-days later, the item ceased to power on whatsoever.
It doesn't charge, the charge indicator light doesn't illuminate, and altogether stopped doing anything at all.
It had been sitting untouched for most of the time it was in my possession and kept in or on the case that was included. Seller said they would, and with no problem, issue a full refund upon receiving the item. The day the package's tracking showed as "Delivered", I was hit back up in my inbox by the seller after giving him a heads up (or moreso, a friendly reminder) with a dispute claim stating that the item was in a different condition than when it was purchased. I immediately disputed their claim with my own and in under 20-minutes or so, I had received another message in my inbox by eBay stating that eBay has chosen to close the case in my favor, while also including the information for the second half of the refund. (Altogether not including the earlier-on and immediately issued $65 partial refund) This is supposed to, obviously add up to $341.82 which is likely close enough for me to afford to purchase another (same) item/device from a different, more profound and honest seller openly disclosing the common defect of this exact device. (ROG Ally Extreme - nonfunctional MicroSD card slot)
But... I am VERY curious about why I had just about almost immediately received the $65 for the undisclosed/unlisted defect on the item upon bringing the issue up to the seller via message, but with these two other (fought for and) approved of refund amounts equalling $170.90 and $170.92 just sitting there in my Cash App transaction history showing up as "PENDING" for the last 24-hours, it just for whatever reason makes me feel that undesirable stomach-droppy feeling at a nonstop..
Yes, that account and card are the same methods used for payment on the defective item I purchased and received the $65 "partial refund" back to the same card/method of purchase without any wait period or problem/pending.
SO THE REAL QUESTION IS - BASING THE ANSWERS ON PEOPLES' OWN EXPERIENCE(s), AND POSSIBLY FROM SELLER(s) WHO LOST A DISPUTE/CLAIM WITH A BUYER REQUESTING OR DEMANDING A REFUND...
AM I GOING TO END UP OUTED OF BOTH MY MONEY AND MY PURCHASE OR IS THE REFUND PROCESS/BUYER'S SIDE BEING FAVORED BY EBAY KNOWN TO SUCCESSFULLY ENSURE A FULL REFUND WITH AN APPROVED OR SUCCESSFUL DEPOSIT/TRANSFER (as it states my refund will be available in 3-5 days) OR SHOULD I BE WORRIED?
😞
LOOOONNGGG PARTT
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Well, very early after making the purchase that I did, I had come to recognize that it had a common defect despite the seller listing in the item's description that the item was "fully functional" easily catching my attention and earning my purchase.
A fair quantity of the same model/device goes for about $70 or so cheaper and were all making certain to disclose that they had the common defect that I paid "extra" or "premium" just to assume I was assured to receive a unit with no such defect.
After messaging the seller about this, he was nowhere near reluctant to issue me a partial refund and even went as far as to ask me what I believed to be a fair reimbursement and he had almost immediately issued me a partial refund of $65 of the $407 I paid altogether.
After a very short period of time, the device had suddenly stopped working, not at all powering on altogether and I had done nothing whatsoever to cause the initial left-out defect, and I certainly hadn't done anything to cause a $400 handheld gaming PC to abruptly cease to power on.
I will spare an amount of certain details, but nevertheless, I made sure to take pictures of the device in its same, prestine condition that it was in when I had received it in the mail.
Doing my best to imitate or mirror the photos in the seller's listing, I had positioned the lifeless device in similar positions and began taking pictures of the device in the vibrant light - just to make completely clear, the absolute absence of any defects, minor (or major) wear - ie: scuffs, scrapes, or scratches.
Which, to my dismay - immediately upon the seller receiving the return (which he had said to me with no problem, that he would issue a refund as soon as the item was received) I was met with a message here through eBay with a dispute from the Seller claiming that the device's screws had been stripped and that the item had "obviously" been taken apart. The seller, only intending on issuing unto me a measly $170.92.
Within the span of about 20-30-minutes of receiving the message about their claim/dispute, I made sure to dispute THEIRS with my own dispute and was met with a message in my inbox from eBay stating that they were "closing the case in my favor", most likely having more than enough to reference. (Like the undisclosed initial defect)
The pictures I had taken quite literally opposed the seller's claim in every way when comparing the photographs of the device taken and listed by the seller to the ones I had taken prior to packaging and sending it back through USPS. I possessed this item for a little over 7-days - and in that time, had touched it very, very infrequently. This would have been abundantly evident in the compared photos.
So, getting back on track - the message pertaining to the dispute closing in my favor included information regarding the rest of the issued refund - a total of $170.90, and alongside the other half of the refund, equalling the total of $341.82 which ensures that I am capable of taking a chance at another seller's listing here on eBay.
