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dispute a return as a seller
the buyer states she recieved something different then she ordered.but she left me positive feedback stating item arrived,well packed.how do i contact ebay about this.thanks
2 comments
lady_madonna
Mentor1 year ago@theyankeefan2004
If the buyer filed a Return Request with a valid reason per the Ebay Money Back Guarantee, you will be required to approve the return, no matter what the feedback states.
Here are the instructions how to respond to the buyer's request:
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
Edited to add: The buyer's statement that the item arrived and was well packed does not preclude it from being not as described/defective, etc.
mr_lincoln
Mentor1 year agoHi @theyankeefan2004
-Maybe she has you confused with someone else, you could message her and let her know that statement doesn't seem to match the nice Feedback they left for you.
-If they have not file an official return through eBay there is nothing you have to do.
-If they file a return through eBay then you have to respond to it. It appears you accept returns but the Buyer pays. Depending on the return reason they choose you would be forced to pay for the return shipping label.
-Here is a link to your Seller protections that may apply depending on what happens: Seller protections | eBay