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dispute a charge on credit card for item not purchased
My Credit Card statement shows a charge for an item I did not order. How do I dispute this charge?
3 comments
eburtonlab
Mentor2 years agoCheck all your eBay accounts if you have more than one. Keep in mind that order totals may not match if you used a discount, coupon, voucher or credit, or if there was an international transaction or a currency conversion involved.
If you have not made any recent purchases, did you make any bids or offers? In some cases, eBay may place a payment hold for an amount including shipping and taxes.
If you are certain the amount does not correspond to your own eBay activity, contact your card issuer to get more details of the transaction or to dispute the transaction and get a new card number issued.
comics-scifi-collectibles
Mentor2 years ago@garygfirmin Make sure that someone in your household didn't use your card to make a purchase as a GUEST or you didn't log in to make a purchase
If you made the purchase using a guest account it will not be in your purchase history.
Log out of your eBay account and request the guest account details from this page:
https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=
Then you start the you can start a refund request, track your order, or contact the seller, from the guest account email. Do not log in to your regular eBay account.
If you need help starting a refund request here's how to contact customer service.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Click Automated chat on the left hand side of the screen. ( Trust me)
3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/
rfmtm
Mentor2 years agoContact your credit card company.