dispute a buyer return request

Question

Buyer received box 1 of a two box item. Specifically a table bottom and a table top. Buyer receives table bottom on 15 April, then messages me to say how beautiful the table bottom was. On 19 April, buyer received table top. Next I am being told the table bottom wobbles with a photo showing that the bottom isn't level. But the photo sent on 19 are would have been clearly visible on 15 April. I suspect the buyer may have damaged the table bottom trying to put the table together Not I am being forces to refund the buyer. I want to discus this with someone at eBay but all I get is AI chat responses There are details to this that AI can't resolve.

HELP

dryophelia · Answer

@paulmillerjr

If the buyer has opened an official return through eBay, you have a limited amount of time to take action before eBay issues a refund. If eBay has to step in, you will not get the item back, the refund comes out of your funds, you get a defect and eBay retains the fees.

Please tell us what steps the buyer has taken so far. Have they just been communicating through messages or have they opened an official return.