Locked
Discussions in this board are limited to the original poster and Community Mentors
dispute
Item not as described. contacted seller. Seller says until dispute is resolved they can not apply return and refund. I did not file a dispute. Is a dispute automatically filed by eBay if negative feedback?
2 comments
fashionsandbeauty4u
Mentor2 months ago@starburstco
The Seller is incorrect.
Your Purchase is covered by the eBay 30-day Money Back Guarantee. That Guarantee overrides an individual Seller's return policy.
Go to your Purchase History and open that transaction. Then open an Item Not as Described return request.
The Seller will have three business days to respond with either a prepaid return label or a refund. If they do not, on the 4th day go back to your request and ask eBay to step in and force the refund.
Don't let the Seller convince you to close your request.
But you need to open that return request on eBay to start the refund process.
eburtonlab
Mentor2 months ago@starburstco
If an item arrives but is not as described, then the buyer can file a "not as described" return within thirty days.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...
If the seller does not provide for tracked return shipping, refund the buyer directly or refund once tracking shows the item has been returned to the seller, after three business days, the buyer can ask eBay to step in.