Locked
Discussions in this board are limited to the original poster and Community Mentors
Dishonest seller won't refund damaged goods, stalling on refund
Seller refused refund for entire amount. Seller gave a fake return address and the damaged goods are being sent back to me. Seller is stalling to avoid payment for the broken goods he intentionally sold
Need eBay to arbitrate this,as this has been THE WORST BUYING EXPERIENCE since I have been on here
2 comments
rieng-7204
OP2 weeks agoThank you. I like the community attitude towards bad "actors" in the marketplace.
I appreciate anyone who takes the time to educate me and others about options we have. 👍
comics-scifi-collectibles
Mentor2 weeks ago@rieng-7204 Once the tracking shows delivery back to you just contact customer service or ask eBay to step in and help on the 3rd business day from the return request case. The seller will find out that they still have to refund you.
Here's how to contact a general customer service agent:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F