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Dishonest seller, item damaged, seller doesn't want to reimburse me all my costs
I bought a SH Chanel bag for 2.958,30 USD. The pictures and the description of the bag shown some regular scratches from wear and some discolouring and I accepted to buy it. I received a package from Greater China and paid with credit card VAT and import tax of 759,45 Euro.
I opened the box and the bag I received is a flasc gelatine bag without any structure and a terrible smell of mold. Within few minutes I have an alergic reaction proving that the smell is active mold, not just a smell. I brought the bag to Chanel boutique (i live 10 minutes distance from a boutique) and their conclusion is:
- The bag is a Chanel Valentine from 2015 collection
-the bag have been chemical treated which irreversibly affected the structure and the solidity of the bag;
- the bag is presenting a strong smell of yeasts;
- the charms of the bag are not in their original state, 1 connecting chain of the charms is missing;
NONE OF THESE HAVE BEEN DESCRIBED BY THE SELLER. If these problems have been mentioned I would have never buy it. Because of the seller fault I have to return it as I cannot benefit from it.
But the seller doesnt want to cover my costs of VAT and import tax. It is seller´s fault and dishonesty, then the seller should bear my costs. All the pictures with the bag shows the bag solid, standing still, looking normal. In reality the bag is like gelatine, impossible to stand, and when hanged is looking horible. The mold, also unacceptable. Iam new on Ebay, so happy to have find this option to buy what I like, and Iam shocked to have such a terrible situation from my 1st purchase. I really feel I am the victim of a fraud. Overall I paid apox 4.000 USD for an item which cannot be used. Please help!
comics-scifi-collectibles
Mentor2 years ago@anamnov_0 Sellers pay return shipping and refund you for the item price and the original shipping. I am not sure how VAT refunds work since this is volunteer help on eBay.com the US site.
Can you please provide the item number or link to the listing. That way I can see what eBay sites rules apply.
anamnov_0
OP2 years agoThank you for your reply. this is the link of the listing
https://www.ebay.es/itm/326098080028?mkevt=1&mkpid=0&emsid=e11051.m43.l1123&mkcid=7&ch=osgood&euid=9130320750294e90b235dd67e6dbb621&bu=45424819629&osub=-1%7E1&crd=20240729191201&segname=11051
comics-scifi-collectibles
Mentor2 years ago@anamnov_0 I see that the seller listed on the Spain site and shipped directly to you from China. I would caution against buying ANY brand name items from China. I know that doesn't help you with this bad seller though.
What you need to do is file a return request from your purchase history with the reason doesn't match pictures or description. The seller MUST pay return shipping per the eBay Customer Guarantee>
https://www.ebay.es/help/buying/returns-refunds/return-item-refund?id=4041
The seller has 3 days to respond. If they have not responded by the 4th business day then you ask eBay to step in and force the seller refund you OR send you the money to your PayPal account to pay return shipping. The return shipping must be a class of mail that has tracking verification in China. I don't know what Spain postal shipping methods are.
I recommend contacting Spain eBay Customer service for more help by requesting a call back from the bottom of this help page> https://www.ebay.es/help/buying/returns-refunds/return-item-refund?id=4041
You can also connect with eBay Spain members on the Spain Community boards here>
https://comunidad.ebay.es/
anamnov_0
OP2 years agoThank you again for your kind reply. ðŸ™
The seller agreed to pay back the amount I paid for the bag, but he doesn't want to pay also the taxes I paid and which I cannot recoup from Spanish state. I had to pay 759,45 Euro (can prove with the receipt).
Because is the seller fault, they should cover as well this cost. Why should I lose such a big amount for something is their fault, not mine. They have to cover it.
How can I get help from Ebay? I have to open a case with Ebay, they must step in. I feel robbed, honestly, emotionally iam so sad that this is happening to me.
comics-scifi-collectibles
Mentor2 years ago@anamnov_0. I provided a link to contact Spain eBay customer service in reply 4. I don't know what the rules are in regards to refunding the vat tax. That's why you need to talk to customer service.
anamnov_0
OP2 years agooh yes, you are right. I apologise.
Iam just panicked.
thank you!
comics-scifi-collectibles
Mentor2 years agoNo problem! I'd be a bit a panicked too, that's a lot of $.
anamnov_0
OP2 years agoHello again!
I come back to you as I have no idea how to handle further. I wrote on the Spanish Ebay as you recommended me but nobody replied after 6 days 😞
Can I open a case with Ebay? I tried to find where to open a case but I couldn't find.
I wrote to the seller again explaining that it is his fault but he doesn't want of course to reimburse my costs. How is that fair?! he was dishonest and sold a fault item.
Plase let me know how I can address my problem to Ebay. ðŸ™ðŸ™
comics-scifi-collectibles
Mentor2 years ago@anamnov_0 Your next best option is to contact eBay.com customer service on Social Media and see if they can help.
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay