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Dishonest seller and eBay customer service is nonexistent/worthless!
Purchased an item advertised with free 2-4 day shipping. Five days later the item wasn't even shipped out yet and the seller didn't seem like it would get sent out within a day. I then find out the seller is selling the same item for almost half what they were selling it for on eBay. Being they had taken so long I asked the seller to cancel the order in hopes I would possibly buy it through their website for less. They said they could. I cancelled the item with the reason on the pull down "I found the item for less". It's now been 3 days and the seller has not replied to any of my messages, cancellation is still pending on day 3 today, and eBay is impossible to get help from. You would think eBay would've stepped in before I contact them myself and ask the seller why they hadn't shipped the item out after 5 days of the purchase date when the listing clearly stated free 2-4 day shipping. I left negative feedback and the feedback is no where to be found. So much for protecting the buyer, this is disgraceful eBay!
inceptions
Mentor8 months agoHi @rockuf8
eBay doesn't monitor communications between the millions and millions of buyers and sellers on the site to determine if someone needs help.
Here's what to do...
Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.
Regarding the cancellation request, sellers have the option to accept, decline, or ignore it. There is nothing that eBay can do to help you with that.