Locked
Discussions in this board are limited to the original poster and Community Mentors
Discrepancy with shipping address
I sold an item and was about to ship, but then got message from buyer that apartment number in address was wrong, they wanted it shipped to a different apartment at same address. But, that message came from a different user ID. I messaged on both ID's but haven't heard back. It's been 1 day so far. Advice?
3 comments
inceptions
Mentor8 months agoHi @pinkjaw71
Do not communicate with anyone but your buyer (under the user ID of the purchaser) about a transaction.
For seller protection, you are required to ship to the address on the payment. Since the message for the address change came from another user, you should ignore it. If the message had come from your buyer, the correct process would be to communicate with your buyer that you will cancel the sale and relist the item so he could repurchase with the correct address.
pinkjaw71
OP8 months agoThank you!
inceptions
Mentor8 months ago@pinkjaw71
You're very welcome!