Direct contact with an eBay human instead of the AI 'help'

Question

I am sick of the AI help, and need a phone number or email to get directly to a human to address double charged seller fees on postage from a recent transaction.Thanks!

eburtonlab · Accepted Answer

@vigil74

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

You can also try contacting eBay via social media direct message:

https://www.instagram.com/ebay/