Difficulty returning a faulty item

Question

I bought an item which has arrived and itâ€™s damaged. The seller has confirmed I can return it and get a refund. The seller has sent me a return label but the return label wonâ€™t scan at the yodel shop. The shop tried entering the code manually to print their own label but the machine wonâ€™t recognise the code. The seller is not getting back to me. Iâ€™m running out of time to return it. Any advice please.

lady_madonna · Answer

@bigjos01

This is the Ebay U.S. site. Since you are located in the U.K., you will need to use the Ebay U.K. site to seek assistance. Sign out of the Ebay U.S. site, sign back in to the Ebay U.K. site:

https://www.ebay.co.uk/

Here's a direct link to support in the UK:

https://www.ebay.co.uk/help/home

The contact link is at the bottom of that page.

Ebay UK Member to Member support:

https://community.ebay.co.uk/t5/Member-To-Member-Support/bd-p/MemberToMemberSupport

Ebay UK Customer Service:

https://www.ebay.co.uk/help/call_us?type=ContactUs&topicId=4000