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Didn't receive order confirmation but was charged
I place an order sunday 3/1, credit card was charged monday 3/2 but have not received an order confirmation email, and does not show anything in recently purchased. What can I do?
3 comments
dewie7733
OP6 months agoDidn't work, no confirmation is being sent to me.
eastlaneave
Mentor6 months ago@dewie7733
use eBay's social media customer service to get assistance
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just sent a private message to the page explaining what happened.
eastlaneave
Mentor6 months ago@dewie7733
It sounds like you purchased the item as a guest.
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
LOG OUT OF YOUR eBay Account first, then
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can follow the process on the above page to talk to the seller.
You can open an Item Not Received case
1) Select View order details in your order confirmation email.
2) Select Item Not Received
3) Follow the steps