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Didn't receive my item
Bought an item Seller shipped it provided me a tracking number shipped it a month after he provided me the tracking number and when it finally got delivered it went to the wrong address, not my address. I went to the post office and got a copy of the delivery proof and the label doesn't have my address on it but does have the correct tracking number on it, ebay closed my case with no refund because they said I received the item, I don't know what to do
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disneyshopper
Mentor1 year agoThe bots see that tracking states DELIVERED so you will automatically lose an Item Not Received case.
Take the tracking down to the carrier and have them check their GPS coordinates to see exactly where the package was delivered. Then you upload a copy of that letterhead into an appeal, to get your money back. If not to your address, the carrier should try and retrieve the package.
https://www.ebay.com/help/buying/returns-refunds/handling-disputes?id=4039