Locked
Discussions in this board are limited to the original poster and Community Mentors
"Didn't receive item" case: language barrier, seller insists item was delivered
Summary: The discussion revolves around a case where an item was purchased but not received by the buyer, devastatia. The main issue is a language barrier, which complicates communication with the seller. Despite the seller's insistence that the item was delivered, the buyer had not received it, leading to a dispute. No resolution is mentioned in the discussion.
My item was marked as "out for delivery" on Wednesday, May 20.
On Saturday, May 23, I e-mailed Orange Connex to inform them that the package was apparently lost in transit. I received no response, and they marked the item as "delivered" later that day.
All the while I've been contacting the seller, who keeps replying with the same tracking number over and over, and providing no helpful information.
Today, Sunday May 24, I opened a "didn't receive item" case. The seller responded again in the same manner. He seems to think the package will magically appear at my doorstep, if only I'd go look. Well, I've been looking all day, everyday since Wednesday.
I ordered the item 3 weeks ago, and I've lost my patience with this seller. I've asked them for a refund, but I think there may be a language barrier that keeps them from understanding the request, as they've only regurgitated the same information over and over thus far.
I cannot find any feature on the website that would enable me to request that an Ebay staff member step in and help resolve the case. I suspect the case will be automatically closed without being resolved eventually and I'll just lose the money I paid for the item and shipping.
devastatia
OP4 months agoNow the website is saying I have to wait until May 28 to ask Ebay staff to step in. So in addition to having this seller jerk me around and test my patience for nearly a month, I have to contend with moving goalposts from Ebay. I'll probably end up boycotting Ebay after this hassle.
devastatia
OP4 months agoI finally found some information about how the process works. I have to wait 3 days before I can ask Ebay to step in. I guess I'm impatient for just wanting the ordeal to be over with after three weeks.