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Didn't get my order
The seller will not send my item money or answer my messages
2 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
The seller will not send my item money or answer my messages
eburtonlab
Mentor3 years agoIf you are attempting to start an "item not received" case using a browser and getting a "technical hiccup" error:
Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. At least three users have indicated that they were able to successfully start an "item not received" case through the app when the browser link gave that error message.
inceptions
Mentor3 years agoWhen it's past the estimated delivery date shown in your Purchase History, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.