Locked
Discussions in this board are limited to the original poster and Community Mentors
Didn’t receive the pictured item
I bought a motorcycle accessory from an Indian seller. He sent me an item that didn’t resemble the one I ordered. I complained and he agreed to send me the correct one. It’s been weeks and I haven’t received it or any shipping information.
I want the one he described and pictured not the junk I received. What can I do?
3 comments
comics-scifi-collectibles
Mentor2 years ago@jetscout Sorry your item is not as described. Do NOT let the seller stall you.
The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request.
Here's what you need to do:
Open a return with the reason doesn't match description or photos.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.
jetscout
OP2 years agoThanks so much! Unfortunately my return window has closed. The seller lead me on so long I can’t take action anymore. First eBay bad experience.
comics-scifi-collectibles
Mentor2 years ago@jetscout.
You can file another refund request with your payment method for significantly not as described. Don't delay.