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Didn’t receive item paid for
Tracking shows it was delivered to his mailbox.Buyer said he never received it.Item was in a small box to big for a regular mailbox.How can I issue a refund if it shows delivered?
4 comments
texasranger625
OP1 year agoCool thanks
wooden_flower
Mentor1 year ago@texasranger625
You can refund if you want to, but first I would ask them to go to their PO with the tracking # and ask the clerk to look up the delivery. The scanners have gps, so they can see exactly where the package was delivered.
If you want to refund, you can do it though your sold orders as long as the buyer has not opened a not received claim. If they have, you can refund through the claim.
Or you can enter the tracking to show delivery and the claim will close in your favor with no refund due.
texasranger625
OP1 year agoThanks,I’ve never had to do a refund before.If I do a refund what do I look for in items sold,ie their a drop-down menu ?Or will it say refund?
Thanks
wooden_flower
Mentor1 year ago@texasranger625
There is a drop down menu next to each order. One of the selections is 'send refund'. After you select that, there is a page where you enter the amount and reason.