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did not recieve my items i paid for
"I had another package that I had to find, that USPS said it was supposed to be delivered that day. It was at another postoffice in the city. I will report this to ebay, because I have not found this item. Have a good day." "I had another package that I had to find, that USPS said it was supposed to be delivered that day. It was at another postoffice in the city. I will report this to ebay, because I have not found this item. Have a good day." SELLER SAID THIS "Once the item is delivered it is out of my hands as you can see by the tracking number and the gps tracking on the mail person it was delivered at the correct location." MY REPLY "im still working on this. I did not receive my item. As i said i paid you for the item, not USPS, He cant show me were he left the item, because i was their all day, and he would bring it to me in my shop. He didnt do that, Just because he scand it at my address, does not mean he left it, I asked for a photo of were he left it. he cant provide. So it is not my falt. i need my parts, my atv is till sitting, and not shifting waiting for these parts, that you paid some one to deliver, not me." Im going to the better business bureau about your non customer service and the seller.
eastlaneave
Mentor9 months ago@aniduntollya
I'm sorry that happened.
1) First, call the post office to see if the tracking number label contained your name and your address.
a) If your name and correct address were on the label, ask USPS to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.
b) If your name and address weren't on that label, ask the Post Office if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps starting with 2 below:
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "The seller has violated one of eBay’s policies"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share your documentation and research. Request a refund.
Use the Customer Service that is on social media this way:
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just sent a private message to the page. Explain you have a fake or false tracking number situation.
Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.
There are additional steps to take if the above isn't effective, just come back and update me.