Did not receive items â€œdeliveredâ€

Question

I recently purchased two jewelry items from an eBay seller on Dec. 14.  These items were shown shipped from New Delhi, India via â€œDHL Expressâ€.   The items were then listed by DHL as â€œdeliveredâ€ on Dec. 29.  I donâ€™t know who they were delivered to but the items were not delivered to me.  The signature box for â€œproofâ€ of delivery was not my signature.The seller had only a response of , â€œThey show to be delivered.â€   No response at all from trying to cont...

stevieraveon · Accepted Answer

1.  Check with the shipping companyâ€™s customer service and explain that even though the item was marked â€œdeliveredâ€, it was not delivered to the correct address.  They will investigate and issue their findings.2.  If the seller will not help with filing a lost-item claim, ask eBay to review the details and consider a refund.  If the initial reviewer is not accurate or unfavorable, then you can appeal with further documentation of  a misdelivered  or lost item...