did not receive item scam seller ???

Question

Hello

Need help after contacting the USPS post office for updated tracking number was told was a scam and item went to another location and had my address postal agent also advised will receive letter in the mail to confirm was a scam and bogus tracking information. Never had this happen to me with dozens of secure transactions also use a third party broker to avoid credit card theft. Case was closed by Ebay without any feedback on our end. Have ongoing investigation.

Any thoughts ???

this is really alarming

eburtonlab · Answer

If tracking shows delivery but you do not receive anything, check with the shipping service to determine if the tracking number corresponds to a delivery to your address. Bring a copy of your order details that shows your address and the tracking number directly to the post office.

If the tracking number does not correspond to a delivery to your actual address, you may be the victim of a false tracking scam or the seller may have given you the wrong tracking number by mistake. Either way, see here for some good instructions about what you can do about it:

https://community.ebay.com/t5/Shipping/What-do-you-do-when-ebay-support-will-not-help-you/m-p/340803...

What kind of feedback for selling does your seller have? You can avoid many issues by choosing to only do business with sellers that have a proven track record of delivering what was sold and that have sold similar sorts of items before. Avoid new or unproven sellers, sellers with a pattern of serious negative feedback, or sellers that have drastically changed behavior or that have unexplained gaps in selling feedback.

If your seller is a drop-shipper, the seller may have been the victim of the company doing the drop-shipping and providing the tracking number.