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Did not receive an item seller stated they dropped it off so I lost my money
Lost my money from a seller who stated they delivered item but I never received it
2 comments
mr_lincoln
Mentor11 months agoHi @sanman082
You are protected by the eBay Money Back Guarantee: eBay Money Back Guarantee policy
If you purchased an item with shipping just wait one day past the original estimated delivery date then file a claim via the item in your Purchase history that you did not receive it.
If you purchased and item with Local Pick up and the Seller has marked it shipped then get in contact with eBay and let them know you did not give the Seller the QR code or 6 digit code that you received as part of the purchase.
-You can request a call back from eBay during west coast business hours here: eBay Customer Service
-Contacting eBay via Social Media:
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
gator08041971
Mentor11 months ago@sanman082
Lets clarify a couple of points:
When you look at your purchase history, does it show delivered there? Or are you getting a message from the seller directly saying its delivered?
Check your eBay purchase history here first:
https://www.ebay.com/mye/myebay/purchase
See if the item is listed here, and see if its shown as delivered. Next, you can check the tracking to see when it was delivered.
You can also contact the shipper (your local post office if they used USPS), and see if they can pull up the tracking number.
If its not delivered, check the tracking status of the item. See if its still in route or not. After the expected delivery date, you can file for an INR. However if they have tracking that shows it delivered, DON'T do this.
There are a few scams about that involve shipping an item near the buyer but to a different address. In these cases its tricky. You need to see if you can verify the size and weight of the package that was delivered, or if they can tell you if it was your address on the package. They will not tell you where it was delivered or the address it was sent to if it was sent to a different address. But they can confirm the rest.
You will also need to reach out to CS about tracking scams for some more steps if this is indeed what happened to you:
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't be. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home