Did not receive an item

Question

I placed and paid for an item. The seller never sent any tracking information. The item never arrived. I opened a case and was advised to contact the seller and work with him. The seller never responded to two messages. Then ebay closed my request due to 'lack of activity'. When I try to appeal the 'closing' I just get to a page stating the case can't be appealed. Is there a human contact at ebay that can explain or do I just accept circular 'help' pages?

comics-scifi-collectibles · Answer

@n8aaq It sounds like you didn't ask eBay to step in and force a refund before the case timed out. Once the case times out then you can't appeal.

You will need to file a chargeback with your bank or credit card.

Here's how to contact eBay customer service if you wish to talk to an agent:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/